Ans.: A factory second is an appliance in perfect working order which comes with warranty.

 They fall under the following categories:

Ø Be factory reworked

Ø An ex display model

Ø End of season clearance

Ø Superseded product line

Ø They may have a cosmetic blemish mainly caused from transit (slight scratches or dents), these cosmetic flaws do not affect the performance of the unit.

Q-How come Skywave is cheaper than other suppliers and stores?

Ans.: Skywave is dealing directly with you as a factory 2nd wholesale supplier with no middle man.  This enables Skywave to pass on huge discounts due to small cosmetic dents or scratches on the products.

Q-What happens if my Product is faulty?

Ans.: It sounds obvious, but please first check that your product is correctly plugged in and connected.

However, all our products come with three months back to base repair warranty.  

Q-Is your site safe and secure?

Ans.: Skywave and procedures ensure the highest standards of security are used to protect your personal information. Sensitive credit card payment details are never stored on our website or within our internal database system.

Q.-What is Skywave’s warranty and return policy?

Ans.:  All products sold by Skywave come with a three month back to base repair warranty.  We do not refund or exchange products and therefore would ask that you choose carefully prior to purchasing.

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